INFORMATION      ORDERING INFORMATION Order By Mail   To order by mail, please use the offline ORDER FORM available at checkout and Mail to: Star Uniforms 2436 OAK STREET, SUITE E Bakersfield, CA 93301 We accept check, money order or credit card.   Order by Phone   Please complete the offline ORDER FORM available at checkout, then call 1-661-325-7827, be sure to have your credit card and expiration date available. Order by Fax Please fill out the offline ORDER FORM available at checkout and include your credit card number and expiration date on the order form, then fax your order 24 hours a Day, everyday. 1-661-323-4438 back to the top    SHIPPING INFORMATION Shipping   We ship either by USPS priority mail or UPS Ground on all items in-stock within 2 to 3 business days and you should receive the order within 3 to 10 days depending on your location. Items temporarily out of stock will be ship as soon as available. Allow additional 10 to 15 business days. We will inform you of the expected date of shipment.  Shipping and handling charge is base on the amount of order and will be calculated automatically for 48 United States. additional shipping charges applies for ALASKA AND HAWAII. Shipping and Handling Rates UPS Standard Ground or USPS Priority   USA RATE $0.01 to $149.99 $15.00 $150.00 to UP Free back to the top  Return / Exchange Policy   All returns must occur within 15 days. No returns or  exchanges on embroidered items. All returns and exchanges must be unwashed, unworn (except to try on) and have not been altered, misused and abused. All returns must be in original packaging with tags and labels intact. Any additional shipping and handling charges or fees accessed for return or exchange items will be billed to your credit Card on file.  When you return an item, include a letter explaining the reason for the return.  Shipping & Handling charges are not refundable. 20% restocking fees on all returns and exchanges or $10.00, which ever is greater. FREE SHIPPING OFFER IS NOT APPLICABLE FOR  RETURNS. Customer is responsible for ALL shipment and handling charges. We are not responsible for misdirected or lost returns; you may want to insure your return. Please ship all returns / exchanges back to: STAR UNIFORMS Return Department P. O. BOX 1759 Bakersfield, CA 93302-1759 back to the top